Support
MTGF is a hobby project built by two people. There's no ticket system — just email us and we read everything.
Contact
Email info@mtgf.net for anything — account questions, bugs, feature requests, privacy and GDPR requests, abuse reports, or a security problem you found (please report those privately rather than in public). We reply when we can, usually within a few days.
Reporting issues
When reporting a problem with MTGF, please include:
- The page or action where the problem happened.
- The
X-Request-Idresponse header of the failing request, if you can see it (your browser's developer tools show it on the Network tab). API responses carry it, and unexpected server errors are logged with it. - The time of the request (approximate is fine, with timezone).
- What you expected and what happened instead.
Common issues
Hitting rate limits
Every action has its own per-minute limit, counted per account when you are signed in and per IP address when you are not. Limited actions return X-RateLimit-* headers so you can back off, and going over a limit gives you HTTP 429 with a Retry-After header; the AI search quota, assistant (MCP) calls and live connections report how long to wait in the error response instead. Sustained abuse may result in temporary throttling.
Deck import problems
Include the decklist text you tried to import. Each line needs a quantity first (for example 4 Lightning Bolt); lines without one are skipped, and most other failures come from unrecognized card names.
Verification or password-reset email didn't arrive
Check your spam folder. Verification and reset links expire after one hour. If you try to sign in before verifying, the sign-in page offers a Resend verification email button, and the Forgot password page sends a fresh reset link.
Disconnecting an AI assistant
There is no screen for this yet. Email us from the address on your account and we will revoke the assistant's access. Changing your password or signing out does not disconnect an assistant. Deleting your account also removes every connected assistant.
Legal and privacy
Acceptable use, AI assistants, your content and sharing, and liability.
What data we collect, who can see it, how long we keep it, and your GDPR rights.
You can export your data and delete your account yourself in the account tab of Settings. For anything else, such as correcting your display name or objecting to activity tracking, email us.